Factory Living Rooms Refund Policy
Please Thoroughly Review our Cancellation and Returns Policy.
You may cancel your order by phone within 24 hours of placing it without penalty. Once your order has shipped, the order may still be canceled. The cost to return the order to our warehouse from it's current location will be deducted from the original amount paid/charged to your credit card, as well as any shipping fees paid to get the product to the location from which it was returned. (Shipping there and back will be deducted). There is a 30% restocking fee for all returning items in addition to freight charges - no exceptions. Please note, that if you have already unpacked the item, then wish to return it, it will be subject to inspection once we receive it, and you will be responsible for any damages. If there is damage, you will need to file a freight claim directly with the shipping company in order to recoup any losses. All items to be returned must be in their original packaging and shipped within 7 (seven) days of receipt of merchandise by you. Merchandise sent as postage or freight charge due will be refused.
You will be emailed shipping and tracking instructions as soon as your order has been shipped. We use several different shipping companies and it is their policy to contact you by phone to schedule deliveries, this does not stop you from being proactive and calling the freight company to ensure a time and date that is convenient for your party, as you will need to sign for and inspect all the boxes on your pallet. Failure to answer shipping calls may result in storage fees charged by the shipping company. Refusal of undamaged shipments or failure to respond to or answer calls from shipping companies that result in a furniture return will result in our return policy where all cost including re-stocking will come out of the original order payment before any refund will be issued. In the outside chance that there is shipping damage, we will arrange to either repair or replace, in our sole discretion, of products, which do not conform to the manufacturer's specifications. Customer agrees to accept delivery appointment for any backorders, repairs, pick-ups or replacement parts and/ or accessories to complete the order process. Customer will be responsible for packaging merchandise in the event original packaging is not available or was discarded by customer. Items being packaged by customer must be packaged in a manner suitable for transport. It is the customers duty to inspect and count all boxes before signing the bill of lading. If damage appears on the box the customer must not it on the bill of lading. The best course of action is to call Factory Living Rooms, you may need to refuse the shipment.
IMPORTANT NOT ALL BRANDS ARE COVERED UNDER THIS RETURN POLICY. Rose Hill, Homestyles and Little Cottage Company products cannot be returned if the return is based on buyers remorse or other non-damage related issues. Refunds will not be issued and a return will not be possible. Custom Fireside Lodge and Wooded River products cannot be returned; standard items must be approved for return. Rossetto and Gorilla products cannot be returned if the box has been opened. For any brand, if a return is accepted, the customer will be responsible for shipping back to the warehouse, the restocking fees and any damage incurred to the product on its way back to the warehouse.
Please Call Us with Any Questions Regarding this Policy.
If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!